Sales Communication Training

 Why should you take classes in communication skills? Increase your value to your employer, or plan for future career growth.  Be more comfortable talking to others, whether at work, when giving occasional speeches, or meeting new people for business or pleasure!

CLICK HERE for ONLINE REGISTRATION!
Note: Class registration closes one week prior to the first day of class. All class registrations will be confirmed by email.

Sales Communication:
How do potential and current customers perceive your communication skills? Learn how to improve diction, both in-person and on the telephone, grammar and speaking style to communicate more effectively with others! This class covers the basics of non-verbal communication and networking as well. The contents may also be covered in Individual Speech Coaching.

Customer Service Training:
Employees will learn telephone etiquette, how and why to empathize with customers' feelings, listening training, ways of saying "no" as diplomatically and gently as possible, professional phrasing and more! Customized half-day and full-day options available. Contact us for further information on the program and fees.

Inter-generational Communication:
Learn how each generational group thinks and how to persuade them! Whether you sell products or services to them, or need them as employees or volunteers, learn what motivates each group. Class is 1.5 hours.

Customer Communication for the Technically Talented:
This four-hour class is for technical experts who want to improve their customer communication skills. The course includes a communication style self-assessment, communication strategies, professional phrasing, understanding needs, and reading non-verbal communication. This class includes a telephone conference beforehand with a manager, to address any specific corporate issues. This class is scheduled on request only by corporations, minimum class size of 10.



Communication Consulting for Trials:
Specialized communication consulting covering persuasion, voice, pronunciation, inter-generational touch-points and other issues is offered for lawyers preparing for upcoming trials or other legal presentations.



Physician-Patient Communication
Poor communication skills cause many issues between patients and physicians. In this one hour class, learn how to elicit questions from your patients so that fewer follow-up calls and visits may be required. In addition, learn how to modify your communication style more effectively with clients with various handicaps. This well-received one hour class is available on request only.

Individual Executive Coaching on Communication:
Whether the issues are coaching for upcoming presentations, sales communication, accent modification, persuasion, delegating, listening skills, diction, lip-reading or other verbal communication concerns, this coaching offers choices between intensive full-day, half-day, or hourly individual sessions. Early morning appointments are also available. When requesting this program, please explain both the communication issue involved and your time frame. This practical class is customized for the needs of the busy executive or other professional!



All fees are subject to change without notice.