BSI E-Book Excerpt
Pardon Moi: How to Listen More Effectively on the Telephone to People with Strong Accents
Do you or your staff speak with bilingual telephone callers with strong accents each day and have some difficulty communicating clearly with them? You may be losing prospective customers or clients due to communication challenges. Learn professional strategies in this pre-recorded webinar to help you communicate more effectively! Use this webinar to help train all your staff who speak with these callers!