BSI E-Book Excerpt

Sales and Customer Service Techniques: 77 Easy


Sales and Customer Service Techniques

77 Easy Tips

Are you a sales or customer service professional, a recruiter, a professional in private practice, or someone else who wants to upgrade your communication skills? Here are 77 practical communication strategies that are easy to implement. From the words you say to how and when you say them, professional communication can make a difference!

Table of Contents
  1. How to analyze your business communication skills
  2. Customer service
  3. Professional services consultation
  4. Persuasion skills
  5. Presentation skills
  6. Telephone skills
  7. Use your speech, language, and voice like a professional
  8. Conversational skills
  9. Communicating with people with a hearing loss
  10. Sales communication
  11. Sales executives and managers
  12. Employee recruitment and on-boarding
  13. Impressive examples of sales and customer service